News

When the Answer Is a Credit Rather Than a Part
2026-11-06
A credit closes a file when replacement is not sensible, but it is the wrong remedy for a part that must work. When credit suits, when it does not, and how dealer credits are applied.
A Claim That Turns Out to Be a Fitment Problem
2026-11-06
Many claims end as a fitment finding rather than a fault. Where geometry goes wrong, why titanium shows it sooner, how to measure the car, and what happens to the claim afterwards.
Keeping the Evidence Before the Part Goes Back
2026-11-06
Photograph before cleaning, shoot the stamp, keep the packaging and write a short fitting record. A complete claim file is settled on evidence rather than opinion and takes an hour to build.
What Voids a Claim Without Anyone Saying So
2026-11-06
Modification, the wrong heat, use outside the design and a mismatched order record can end a claim without anyone refusing it. What to declare, and why silence is the expensive part.
Time Limits and Why a Claim Has a Window
2026-11-06
Why a claim window exists, when it opens, what delay costs, and how owners of long builds or parts held back for a season can keep a claim assessable without arguing about dates.
When a Part Is Repaired Rather Than Replaced
2026-11-06
Repair keeps the fitment knowledge and often beats replacement. Which joints can be re made honestly, which cannot, who should do the work, and when a new part is the only answer.
A Fault That Only Appears Once the Part Is Hot
2026-11-06
A fault that appears only at working temperature is an expansion problem until proven otherwise. How to catch it warm, record the conditions, and what a cold bench inspection can still show.
Who Pays the Freight on a Failed Part
2026-11-06
Freight liability follows the inspection finding. What applies when the fault is manufacturing, when it is not, and how a return before replacement is normally arranged.
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